Refund & Cancellation Policy

1. Order Cancellation

Before Dispatch: You may request an order cancellation within 7 days of placing your order, provided that the order has not yet been processed for dispatch or handed over to our logistics courier partners.

After Dispatch: Once an order has been shipped or is out for delivery, it cannot be cancelled online. In such cases, you may either reject the package at the doorstep upon delivery attempt or proceed through our standard return process upon receiving it.

2. Refund Eligibility

A customer is eligible for a full or partial refund under the following circumstances:

• Order cancelled prior to dispatch and approved by MARYADA ETHNICS.
• Product delivered is damaged, defective in craftsmanship, or physically impaired during transit.
• Incorrect product or size delivered compared to the order confirmation.
• Eligible returned item received at our atelier and verified through our quality check inspection.

3. Mode of Refund

All approved refunds are processed back to the original source of payment used at the time of purchase (such as UPI ID, Debit Card, Credit Card, or Net Banking) via our payment gateway provider (PhonePe / authorized banking channels).

We do not issue cash refunds. In case of payments made via third-party wallets or bank accounts, the refund is routed directly to that underlying account.

4. Refund Processing Timeline

Once a refund request is approved by MARYADA ETHNICS (or once a returned product passes quality check inspection), the refund will be initiated within 24 to 48 hours.

It typically takes 5 to 7 business daysfor the refunded amount to reflect in your bank account or payment statement, depending on your issuing bank's settlement schedule.

5. Failed & Duplicate Transactions

If an amount has been debited from your bank account or card but the order confirmation fails on the website, or if you were charged multiple times due to a network glitch, the excess amount is usually automatically reconciled and reversed by the payment gateway (PhonePe) within 5 to 7 working days.

If you do not see the credit within this window, please email our support team at nirgranthcreations.co@gmail.com with your transaction ID and bank statement screenshot, and we will resolve it promptly.

6. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

• Items returned showing signs of wear, washing, alteration, or perfume scents.
• Items missing original tags, brand packaging, or ritual accessories.
• Damage caused by customer mishandling, improper washing, or ironing.
• Failure to report damages/defects within the 7-day delivery window.